Cindy
McCauley and Michael Wakefield remind us that “today's businesses face
increased global competition, shifting markets, and unforeseen events. No wonder
they are finding it more difficult than ever to attract, develop, and retain
the skilled workers they need. Human resources (HR) departments can set the
stage for success by hiring and training capable employees. But developing
those personnel into dynamic, motivated, long-term participants in the company's
processes must be the responsibility of all management, from CEO to floor
supervisor.”
Yet
as many sports team’s know, success isn’t just about recruiting the most talented
players – it’s about creating a team of people that have talent in specific
positions – the positions you need for your sport; and recruiting the right
talented people that can work together in a positive organisational culture to
achieve your short and long-term strategic goals. So talent management isn’t
just about talent – it’s about developing the right talent that can work effectively
as a team.
McCauley
and Wakefield highlight how “talent management, which incorporates the
cooperation and communication of managers at all levels, has become an
imperative in the face of today's business challenges. In addition, talent management
processes must be more strategic, connected, and broad-based than ever before. Effective
talent management becomes even more important with the forthcoming talent
shortage as many experienced leaders approach retirement. Globally, fewer and
fewer managers and professionals are ready to fill these leadership roles, and
companies worldwide find themselves competing for a smaller pool of talent.
Businesses must have the ability to identify the most talented individuals,
provide them with the necessary training and experiences, and retain valuable
employee’s long term.”
Developing
talent and retaining talent requires the investment of a significant amount of quality
time to have ‘people conversations’ in order to really understand the talent
you have, and understand their aspirations and expectations within your
organisation.
Talented
people look for a lot more than just financial reward – these people have their
own future expectations and ambitions and organisations ignore what drives
these people at their peril. Retaining talent should not be difficult – but organisations
often make it difficult because after they’ve found the talent and attracted it
– they then ignore it for the most part, often until it is too late and they
move on to greener pastures offering jobs that meet the expectations you simply
didn’t become aware of.
According
to a recent benchmarking study on talent management conducted by the American Productivity
and Quality Center and the Center for Creative Leadership, organizations that
excel in talent management follow eight best practices:
1) Defining
‘talent management’ broadly.
2) Integrating
the various elements of talent management into a comprehensive system.
3) Focusing
talent management on their most highly-valued talent.
4) Getting
CEOs and senior executives committed to talent management work.
5) Building
competency models to create a shared understanding of the skills and behaviours
the organization needs and values in employees.
6) Monitoring
talent system-wide to identify potential talent gaps.
7) Excelling
at recruiting, identifying, and developing talent, as well as performance
management and retention.
8) Regularly
evaluating the results of their talent management system.
Talent
management should link to some form of succession planning that is helping the
organisation develop talent not just for the short-term but for the long-term
as well. You’re more likely to retain staff in the long-term if you actually
think long-term very early in their careers. This means have solid long-term business
strategies, that may be no more than visions – but visions that help define
potential future organisation structures and hence the opportunities for
different talents within the business – and then matching the organisations
dreams with those of your employees.
Every
job is crucial in an organisation and hence every person within your
organisation should have the talent you need for them to perform their jobs and
grow themselves, their roles and in doing so, help grow the organisation. Some
organisations have a two tier system where they have high-potentials with
talent and ‘the rest’ – the danger with these kind of systems is that you can
be giving the wrong message to the ‘b’ team and create demotivation and a
two-tier culture, which does not build a cohesive team and will not give you
optimal results.
McCauley
and Wakefield remind us that “wise leaders do not leave strategy or the bottom line
to mere chance. They also know they can't just hope everything somehow works
out with the people in their company. By incorporating comprehensive talent
management, an organization can assemble the right people it needs to manage
and lead in the future.”
References:
McCauley,
C. and Wakefield, M. (2006). Talent Management in the 21st Century:
Help your company find, develop and keep its strongest workers. Journal for
Quality and Participation. Vol. 29, Issue 4, p.4-7.
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