Cindy
McCauley and Michael Wakefield highlight how “honest feedback is vital to
effective talent management systems. Without positive feedback, good performers
may lose motivation. Without receiving constructive criticism, poor performers
never learn where they fall short and are unlikely to improve. Giving and
receiving such valuable feedback is an essential way that you can contribute to
your organization's talent development.”
But
as much as organisations need to understand the importance of giving feedback
and the correct ways of doing it – individual employees need to adopt a mindset
that isn’t just open to receiving feedback but one that actually craves
feedback – which means that if the feedback isn’t forthcoming that they actually
go and look for it.
This
doesn’t mean taking an egocentric or aggressive approach to seeking feedback –
as this approach will be counter productive. It means seeking constructive
feedback on ones performance on a periodic, task by task, basis that actually
allows them to assess their strengths and weaknesses; self-develop and grow.
Individuals
that value feedback are often those that have a "learner's mindset" that
helps shape everyday experiences into valuable learning opportunities. They are
often inquisitive about things in general, in and outside work, and seek
answers to questions that will help them understand.
Three
key elements - assessment, challenge, and
support - make the difference between
an average experience and one that develops your performance and skills. First, you need to assess your current strengths and level of effectiveness, as
well as areas that need improvement through seeking independent constructive
feedback.
Next,
you need to take on challenges that,
by stretching you out of your comfort zone, enable you to improve your
strengths and work on your weaknesses. Finally, you need to solicit support from others; since support,
well the right kind anyway, can make your learning experience positive, while a
lack of support can lead to frustration or even failure.
Cindy
McCauley and Michael Wakefield ask, “what skills and experiences do you need
for success, both now and in the future? Set specific, measurable goals for
gaining those skills and experiences, and monitor your performance for
improvement. Solicit feedback as often as possible. Continually assess your progress:
Are your efforts having the expected impact? If they aren't, you may need to
change your approach.”
In
many 21st Century business cultures, many employees are grappling
with understanding how to interact with social media, and what this means about
being open and honest about performance and seeking feedback on various
business events – there seems to be a tendency to shy away from getting honest
and constructive feedback on performance, preferring instead to live in a world
of contentment where possible weaknesses don’t have to be highlighted and dealt
with.
The
danger with this approach is that it allows for the creation of an individual
and organisational culture of mediocrity – where employees aren’t given
feedback to allow them to constantly improve – but instead are given feedback
that encourages the status quo, allowing employees to have that ‘feel good’
factor – meaning they ‘talk’ about how well they are doing rather than a future
state of how good they could become.
In
most cases you and the culture you work in will influence if you regularly seek
out honest, constructive feedback that will allow you to constantly improve – and
this very much depends on your own levels of confidence and your business mind-set.
If
you really want to succeed in your career and you don’t currently have the
mind-set and/or confidence to look for feedback on the things you do; then the
best thing you can do is to embrace a mind-set of continual improvement from
now on. This will mean seeking continuous feedback that can help you improve.
This
mindset not only allows you to learn and develop, but it shows the organisation
your determination to succeed and a desire to add value to the organisation – surely
a win-win scenario for all involved.
References
McCauley, C. and Wakefield ,
M. (2006).Talent Management in the 21st Century: Help Your Company Find,
Develop, and Keep its Strongest Workers. Journal for Quality & Participation.
Vol. 29, Issue 4, p.4-7.
No comments:
Post a Comment