tag:blogger.com,1999:blog-7326439180966268244.post8982046699764392001..comments2023-05-01T10:22:42.257+02:00Comments on Be the Best in Business: Does Your Organisation have an Identity?Unknownnoreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7326439180966268244.post-21458885567504200522012-10-01T15:21:15.978+02:002012-10-01T15:21:15.978+02:00Dear Nigel,
I agree with you – having identity me...Dear Nigel,<br /><br />I agree with you – having identity means an organization knows where they are and what values they represent and transmit. In other words, recognizing your own identity helps you make a strong impression on your employees who in their turn will make the same impression on their customers. <br /><br />But this sometimes doesn’t work. In my opinion, the point c) in your article – “employees relate to the products/services on offer” can lead you to some interesting consideration. When you are a customer, you can immediately feel whether an employee is proud of company products/services or not. You, as a customer, have positive or negative feelings, emotions, and attitude towards a company – you deal with employees that represent an organization. An employee, who works with you or any other customer, should have positive feelings, emotions, and attitude towards products/services and be able to create a warm, kind, respectful, and professional atmosphere. And this is a rather weak point for some organizations. Professional knowledge of products/services is a must but not enough for customers.<br /><br />Best wishes,<br />Olga <br />Olga Henggihttps://www.blogger.com/profile/02937342184583605623noreply@blogger.com